Frequently Asked Questions (FAQ)

1. What is NorthernNest?

NorthernNest is a Canadian online store offering fashion, beauty, lifestyle, and handmade products. We provide a wide selection of apparel, organic skincare, and unique jewelry for both men and women.

2. Where is NorthernNest located?

📍 1200 Robson Street, Suite 300, Vancouver, BC V6E 1C2, Canada.

3. How can I contact NorthernNest?

📞 Phone: +1 825-798-5261
📧 Email: hello@northernnest.top

4. What payment methods do you accept?

We accept major credit and debit cards, as well as secure online payment methods.

5. Do you ship across Canada?

Yes, we ship to all Canadian provinces and territories. Delivery times may vary depending on your location.

6. How long does delivery take?

Orders are processed within 1–3 business days, and delivery usually takes 5–10 business days, depending on location and shipping provider.

7. Can I return or exchange an item?

Yes! Returns are accepted within 14 days of receiving your order. Items must be unused, in original packaging, and in the same condition as received. Certain items, like skincare and earrings, are non-returnable. For full details, see our Refund & Returns Policy.

8. How do I request a refund?

Email us at hello@northernnest.top with your order details. Once your return is received and approved, refunds will be issued within 5–10 business days.

9. What if I received a damaged or wrong item?

If your order is defective, damaged, or incorrect, contact us immediately. We will arrange a replacement or exchange at no extra cost.

10. Can I cancel my order?

Orders can be cancelled within 24 hours of purchase for a full refund. Once processing has begun, cancellations may not be guaranteed.