Refund & Returns Policy

At NorthernNest, your satisfaction is our top priority. If you’re not completely satisfied with your purchase, we offer a straightforward return and refund process.

1. Returns

• You may request a return within 14 days of receiving your order.

• Items must be unused, in original packaging, and in the same condition as received.

• Certain items, including skincare, personal care products, earrings, and final sale items, are non-returnable due to hygiene and safety reasons.

2. Refunds

• Once we receive and inspect your return, we will notify you regarding the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 5–10 business days.

• Shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the item is defective or sent incorrectly.

3. Exchanges

• Exchanges are only offered for defective, damaged, or incorrect items.

• Please contact us before returning an item for exchange.

4. Order Cancellations

• Orders may be cancelled within 24 hours of purchase for a full refund.

• After processing begins, cancellations cannot be guaranteed.

5. Contact Us

For any questions about returns, refunds, or exchanges, please contact us:

📍 Address: 1200 Robson Street, Suite 300, Vancouver, BC V6E 1C2
📞 Phone: +1 825-798-5261
📧 Email: hello@northernnest.top